If your IndiGo flight got cancelled, delayed, rescheduled, or you simply no longer want to travel, you might be wondering how to get a full refund—and trust me, you’re not alone. With all the recent IndiGo flight disruptions across India, thousands of passengers are trying to figure out the same thing.

This guide breaks down everything you need to know about how to get a full refund from IndiGo in 2025—in the simplest, most engaging way possible. Let’s walk through policies, hidden rules, refund timelines, tricks to speed things up, and even how to escalate complaints when IndiGo doesn’t cooperate.

✈️ Why IndiGo Refunds Are a Hot Topic Right Now

IndiGo has recently faced massive cancellations and operational issues. Because of this, many travelers are:

• Stuck at airports
• Getting last‑minute cancellation messages
• Struggling with app glitches
• Confused about refund rules

So knowing your refund rights gives you a big advantage.

Let’s break everything down.

When Are You Eligible for a Full Refund from IndiGo?

Here are all the scenarios where you can get 100% refund—no deductions.

1. When IndiGo Cancels Your Flight

If IndiGo cancels your flight for any reason, you are entitled to a full refund. This includes:

• Crew unavailability
• Operational issues
• Aircraft malfunction
• Weather affecting their operations
• DGCA operational restrictions

Important: IndiGo must either offer a free date change or a full refund.

2. When the Flight Is Delayed Over 2 Hours

If your flight is delayed over 2 hours, DGCA rules allow you to:

• Change to another flight for free, OR
• Get a full refund

For long delays (3–6 hours), refunds are always approved.

3. When IndiGo Reschedules Your Flight

If IndiGo changes your:

• Flight timing
• Departure date
• Arrival date

…you can ask for a no‑questions‑asked refund.

4. If IndiGo Downgrades Your Seat

If you paid for:

• Extra legroom
• A specific seat
• A premium seat row

…and IndiGo shifts you to another seat, you get:

• Refund for the seat fee, AND
• Refund for the fare difference if applicable

5. If You Bought the Refundable Flexi Fare

Flexi fares allow a full refund minus minimal convenience fees.

⚠️ Not Eligible for Full Refund

You usually cannot get a full refund if:

• You cancel the ticket voluntarily (unless you bought a refundable fare)
• You don’t show up at the airport (no‑show)
• You cancel last minute for personal reasons

BUT don’t worry—later in this guide, I’ll show you loopholes that sometimes still work.

How to Apply for a Full Refund from IndiGo (Step‑by‑Step)

Here are all the ways to apply.

⭐ Method 1: Refund Through IndiGo App (Fastest)

1. Open the IndiGo app
2. Go to Manage Booking
3. Enter PNR + Last Name
4. Select Cancel Booking
5. Choose Full Refund (only visible if eligible)
6. Confirm cancellation

Refund starts processing immediately.

⭐ Method 2: Refund via IndiGo Website

1. Visit www.goindigo.in
2. Go to Manage Your Booking
3. Enter your PNR details
4. If eligible, you’ll see the Full Refund option
5. Confirm refund request

⭐ Method 3: Call IndiGo Customer Care

This works best if:

• Your flight was cancelled
• You want to escalate
• The app isn’t showing refund eligibility

IndiGo Customer Care Number: 0124–6173838 / 0124–4973838

Tell them clearly:

“My flight was cancelled/changed by IndiGo, and I am requesting a full refund as per DGCA guidelines.”

⭐ Method 4: DM IndiGo on Twitter / X

Surprisingly, this works fast!

Send a DM with:

• PNR
• Passenger name
• Issue summary

Their social media team responds quickly.

⭐ Method 5: Contact Airport Staff

If you’re already at the airport, go to the IndiGo counter and request a:

• TSM Refund (Ticketing Service Management refund)

This is processed on the spot.

⏳ SECTION 3: Refund Timeline — How Long It Takes to Get Refund

Here’s what to expect:

💳 Refund to Credit/Debit Card

5–7 working days

🏦 Refund to Net Banking/UPI

3–4 working days

🧾 Refund to Travel Agent / MMT / EaseMyTrip

7–14 working days (depends on the agent)

💼 Corporate bookings

7 days

🛫 Refund for flight cancelled by IndiGo

Usually within 48 hours

📚 SECTION 4: DGCA Rules That Protect You

To get a refund from IndiGo, it helps to know your rights.

Rule 1: If IndiGo cancels the flight → Full refund

Rule 2: If flight is delayed beyond 2 hours → Refund allowed

Rule 3: No hidden charges allowed for refunds

Rule 4: Refund must be processed automatically if flight is cancelled

Rule 5: Refund must be credited within 7 working days

If IndiGo violates these, you can escalate.

⚠️ SECTION 5: Common Problems & How to Fix Them

Many passengers face these issues—here’s how to solve each.

❗ Problem 1: Refund option not showing

Fix: Contact customer care → Ask for manual refund

❗ Problem 2: Refund stuck for more than 7 days

Fix: Tweet to IndiGo → They escalate quickly

❗ Problem 3: Travel agent not refunding

Fix: Raise complaint on the agent app + DGCA portal

❗ Problem 4: IndiGo says your fare is non‑refundable

Fix loophole: If IndiGo changed anything in your flight, you can still demand a refund.

🚀 SECTION 6: How to Escalate If IndiGo Refuses Refund

If IndiGo is denying or delaying your refund, try these steps:

Step 1: Raise a Ticket on IndiGo Support Portal

Explain the issue clearly.

Step 2: Tweet to DGCA

DGCA is very responsive.

Post on Twitter/X:

https://x.com/@DGCAIndia“@DGCAIndia IndiGo is not processing my refund for cancelled flight. PNR: XXXXX. Please help.”

Step 3: File Complaint on AirSewa App

Government app for airline complaints.

Step 4: Chargeback (For Card Payments)

If refund is not processed even after 15 days, contact your bank and file a chargeback dispute.

This forces IndiGo to release your refund.

💡 SECTION 7: Pro Tips to Get Your Refund Faster

Here are tricks most travelers don’t know:

🔹 Always cancel through the app—not the website

App refunds process faster.

🔹 Use UPI or Net banking for fastest refund

These are credited in 2–3 days.

🔹 Avoid agency bookings if you want quick refunds

Agencies delay refund.

🔹 Screenshot everything

Useful if you need to escalate.

📝 Conclusion

Getting a full refund from IndiGo doesn’t have to be stressful—especially when you know your rights and the exact steps to follow. Whether your flight was cancelled, delayed, rescheduled, or you simply ran into app issues, this guide covers every possible way to recover your money.

Now that IndiGo flight issues are happening frequently in India, being informed helps you stay ahead and avoid hassles.

If you want, I can also help you write:

• A complaint message to IndiGo
• A tweet to DGCA
• A professional refund request email

Just tell me what you need!